Contact

Email

Write to [email protected]. That is the only channel, and it is a real mailbox rather than a form that disappears into a queue.

There is no contact form on this page on purpose. A form would send what you type to a third-party service, and that sits badly with a site whose whole point is that your files never leave your device. An email goes from your mail provider to mine, and nothing passes through this site at all.

What is worth writing about

• A photo that will not convert. The most useful thing you can tell me is what phone took it and what the tool said. A description is usually enough to reproduce this one.
• A photo that converts wrongly. Sideways, washed out, or the wrong picture out of a burst. These are the failures worth hearing about, because they are the ones that look like success — and the ones where the file itself helps most. See below if you are willing to attach it.
• A format or a step you expected and did not find.
• Something on the site that is simply wrong. Including anything in the Help pages.
• A tool that should exist here and does not. This is genuinely wanted, not politeness — the tools that are here came from the same kind of annoyance. See below for what a suggestion has to fit.

Suggesting a tool

Every message is read by a person. An idea gets built if it fits four things, and they are the same four the site itself promises:

• it runs entirely in your browser, with nothing uploaded;
• it needs no account and asks nothing of you first;
• it stays free, all of it;
• and it can be done properly rather than merely added.

That last one does most of the refusing. Six tools that are right are worth more than sixty that are approximately right, and some perfectly reasonable ideas cannot be done well in a browser at all. If yours does not fit, you get an answer saying which of the four it broke — not silence, and not a roadmap it quietly never leaves.

Sending the photo itself

A description is usually enough. But a photo that comes out wrong — sideways, washed out, the wrong frame from a burst — is often impossible to reproduce from words alone, because the fault is in the particular file rather than in the tool as a whole. If you are willing to attach it, that is frequently the difference between a bug I can fix and one I can only guess at.

It is entirely optional, and it changes nothing about how the site works. The tools still never transmit anything: an attachment is a mail message you compose yourself, going from your provider to mine. There is no upload here to opt into, and a report without a file is still a useful report.

Three things worth knowing before you attach one:

• Not if it is private. People convert passports, medical forms and bank statements here — that is much of the point. Never send me one. If a sensitive photo is the one that fails, describe it instead, or better, find an ordinary photo that fails the same way and send that.
• A photo carries more than the picture. The date it was taken and often the exact coordinates travel with the file. I cannot offer you a stripped copy to send instead: the file I need is the original, and nothing in a browser can write a HEIC, so the metadata cannot be removed without destroying the very thing that would let me reproduce the fault. If the location on that photo matters to you, send an ordinary photo that fails the same way, or just describe it.
• What happens to it. It is looked at, used to reproduce the problem, and deleted. It is not stored, not published, not shown to anyone else, and never used for anything but the bug you wrote about.

What I cannot help with

I cannot recover a photo you have already lost, and I cannot see anything you converted here — no copy of it ever existed on my side. If a conversion went wrong, the original on your device is untouched, so the fix is always to try again rather than to ask me to retrieve something.